Refunds and Return Policy
1. Application for Returns/Refunds 
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Addme Guarantee Period as stated in the Terms of Service. 

Addme Guarantee is a service provided by Addme, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Admee Guarantee. 
2. Application for the Return of an Item 
Buyer may only apply for the refund and/or return of the Item in the following circumstances: 

• The Item has not been received by Buyer; 
• The Item was defective and/or damaged on delivery; 
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer; 
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or 
• By way of private agreement with Seller and Seller must send his/her confirmation to Addme confirming such agreement. 

Buyer’s application must be submitted via the Addme mobile app. Addme will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful. In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Addme to request Addme to continue to hold the purchase monies until a formal determination is available. Addme will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
3. No Change of Mind
Unless stated in this Refunds and Return Policy, Buyer may not apply for the return of the Item and/or refund due to a change of mind. 
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